Special Day Florist values your personal data and privacy protection. To ensure your rights, this Privacy Statement has been formulated in accordance with the Personal Data (Privacy) Ordinance (Chapter 486) of Hong Kong. It describes how we collect, use, process, and protect your personal data.

Scope of Application

This Privacy Statement applies to the website owned and operated by the Company (www.specialdayflorist.com). This platform may contain links to third-party websites or applications. The privacy policies of these third parties are independent of the Company. You are advised to read and understand their data collection and usage policies before use. The Company assumes no responsibility for the content, operation, or data processing of third-party websites or applications.

Period, Region, Recipients, and Methods of Personal Data Utilization

Period The Company will collect, store, and utilize your personal data within the specific scope of providing services, fulfilling contracts, legal compliance, or dispute resolution. Personal data will be retained for the duration of the membership relationship and for five years after termination. After termination, the Company will only retain data for tax or legal dispute purposes and will no longer actively utilize it.

Region and Recipients To provide smooth services and fulfill contracts, the Company may provide your personal data to service providers involved in payment processing, logistics, and information technology. Data may be stored or processed locally or overseas (such as servers in Japan, the United States, etc.). If required by law, the Company may also disclose data to relevant authorities or related third parties.

Methods Data will be collected, processed, utilized, and transmitted internationally via automated or non-automated means, ensuring your data security and privacy in accordance with the law.

Notification Messages (e.g., WhatsApp or Email Notifications)

The Company may send necessary information regarding order status or membership rights via WhatsApp or email. You may receive these necessary notifications even if you have not added us as a contact. Notification content is limited to important service information and does not include commercial advertisements. If you wish to change notification settings, you may manage them within the WhatsApp or email application settings.

Anti-Money Laundering Policy

If you choose to pay by credit card, it must be used only by the cardholder. During the payment process, the Company may verify information with the issuing bank, acquiring bank, and the cardholder to ensure transaction security. Your personal data may be transmitted to overseas servers for storage or processing in compliance with relevant data protection laws. The Company may also cooperate with third-party payment or financial service providers to provide data for Know Your Customer (KYC) identification and other compliance operations as required.

Third-Party Utilization and Advertising (Analysis) Services

To optimize service experience and provide personalized marketing, the Company may partner with third-party authentication services (such as Google, Facebook, Apple, WhatsApp, etc.) to simplify registration and login processes. Additionally, the Company may provide non-identifiable data to advertising analysis platforms (such as Google, Facebook, Line, Yahoo, Criteo, Adobe, Tagtoo) to improve the accuracy of ad delivery.

If you wish to disable personalized advertising or data analysis functions, please refer to the guidelines provided by the respective service providers or contact us directly for assistance. The Company only uses personal data within the specific purposes listed in this policy. Except as required by law or by competent authorities, we will not provide data that can identify you to third parties.

Data Security

The Company adopts industry-standard security technologies and management measures, including data encryption, firewalls, access controls, and employee confidentiality training, to ensure the safety of your personal data. Please note that your email and mobile number are vital identification data for your account. If your phone is lost, replaced, or your number changes, please notify the Company immediately to update your information. The user shall bear any losses resulting from a failure to update information promptly.

Cookie Policy

This platform uses Cookies to enhance the user experience, including:

• Functional Cookies: To remember your preference settings.

• Performance Cookies: To help analyze usage behavior and optimize website design.

• Marketing Cookies: To provide advertising content that better fits your interests.

You can manage or disable Cookies through your browser settings, though this may affect certain functions. If you need assistance managing Cookies, please contact our customer service.

Google Analytics Advertising Features

This platform has installed Google Analytics advertising features primarily for ad effectiveness analysis and usage flow optimization. If you wish to disable this feature, please refer to the opt-out instructions provided by Google.

Right to Amend and Validity

We reserve the right to amend this Privacy Statement and related notices at any time. Any amendments will be published on the Company’s website without further individual notice. Your use of this platform constitutes your agreement to the updated privacy terms and your acceptance of their legal validity. We recommend that you visit our website regularly to stay informed of the latest version of the Privacy Statement and related policies.